Terms & Condition

  • Moveclues is solely Brand of Gourav TransLogistic Pvt. Ltd.
  • Packing date to be intimated to us well in advance for our mutual convenience.
  • Payment to be made immediately on completion by a cheque / DD/ pay order favouring “Gourav Packers and Movers” Payable in any of the metro cities in India.
  • A written order to be given by customer for accepting our offer or a copy of this quote may be endorsed in acceptance Of our offer.
  • Our Quote is valid for a period of 30 days.
  • Any moving in / moving out charges payable to apartment associations to be paid by customer.
  • Any live plants / Pots will be transported at risk of the customer.
  • Value of goods for insurance should be declared individually at the time of packing as per the inventory/packing list.
  • Moveclues will insure the goods through the approved insurance companies and certificate will be provided on request. But no formal receipt from the Insurance Co. will be given; premium amount will be mentioned in our Invoice.
  • All motor vehicles values are determined by the value in the insurance policy.
  • If client doesn’t opt for the insurance than damage risk will be at the customer end.
  • To declare reasonable value as the same will be reviewed by the insurance company.
  • Moveclues will not be liable to settle any existing damages / refrigerator or Air conditioner gas leakages.
  • Damage claim rectification / settlement will be done based on insurance surveyor report subject to approval from the Insurance Company.
  • Moveclues or its insurance company is not liable for any internal damages / Mechanical failure in transit.
  • Damage inside the electronic items are not covered under insurance unless there is any clear sign of external / physical damages occurred in transit.
  • Any physical damages / external damages must be noted on the inventory list at the destination on delivery day itself.
  • No claim will be entertained after the delivery of goods.
  • Scratches and dents (minor & major) should be mentioned in the vehicle acceptance report while taking delivery of Car.
  • The insurance coverage includes the total loss of goods due to accidents / breakage in transit, external damages,
  • If found while unpacking at the time of delivery. Risk management charge is not applicable for goods not packed by Moveclues. However Moveclues will arrange for transit risk coverage (total loss of goods during transportation period) for goods to be transported from one location to another.
  • Risk management would mean insurance under Moveclues own liability scheme unless otherwise specifically requested in writing / mail by the customer to insure his consignment with a nationally recognized insurance company.
  • Any illegal/hazardous material will not be allowed to carry including LPG Gas filled cylinder.